SolidGrove Creative (“we”, “us”, “our”) provides design education products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website and services.
Information we collect
- Account and contact information: name, email address, and optional phone number submitted via forms.
- Transactional data: items purchased, pricing, and timestamps.
- Usage data: device, browser, and interaction events for analytics and fraud prevention.
- Cookies and local storage: preferences (theme, cookie consent), cart and favorites state.
How we use information
- To provide and improve our courses, toolkits, and support.
- To process transactions and send purchase confirmations.
- To communicate about updates, security notices, and policy changes.
- To personalize your experience (e.g., theme choice, saved items).
- To comply with legal obligations and enforce our Terms.
Lawful bases
We rely on contract performance, legitimate interests in running our services, consent (where applicable), and legal obligation compliance.
Sharing and processors
We may share data with service providers that help us operate our business (e.g., payment processing, analytics, email delivery) under data processing agreements. We do not sell personal information.
International transfers
Where data is transferred across borders, we use appropriate safeguards such as standard contractual clauses, and we require processors to maintain equivalent protections.
Retention
We retain information as long as necessary for the purposes outlined above, accounting for legal, tax, and accounting requirements. Cart and favorites data stored locally can be cleared by you at any time.
Your rights
Subject to local law, you may request access, correction, deletion, restriction, portability, or object to certain processing. Contact us at [email protected] to make a request.
Cookies
We use cookies and local storage to remember preferences and improve usability. You can manage cookies in your browser settings. Our site includes a consent banner allowing you to acknowledge cookie use.
Security
We take reasonable measures to protect information, including encryption in transit and access controls. No method of transmission or storage is perfectly secure.
Children
Our services are not directed to children under 13. If we learn that we collected data from a child, we will delete it promptly.
Changes to this policy
We may update this policy. Material changes will be noted on this page with an updated effective date.
Contact
For privacy questions, email [email protected] or call +1 (415) 555-0134.